Call Center Lead/ Call Center Supervisor – Hybrid

Job Title: Call Center Lead/ Call Center Supervisor
Location: Detroit, MI
Hybrid-1 day/week in office
Rate: $35/hr
Visa: USC, GC

Please note Bachelor’s Degree is required, candidates without a Bachelor’s cannot be considered.

Engagement Description – Resource responsible for oversight of an outbound call campaign and coordination between Service Operations teams, Senior Health Services team and vendor teams. Duties include:
• Provisioning access to support the outbound call program
• Serving as a liaison between SHS, vendor and SO teams
• Lead meetings, such as, call calibrations, weekly touchpoints, performance meetings,
• Provide weekly performance reporting
• Monitor performance and request corrective action as appropriate

Top 3 Required Skills/Experience –
• Project Management
• Call center experience
• Leadership and analytical experience with data / operations

Required Skills/Experience – The rest of the required skills/experience. Include:
• Excellent analytical, organizational, problem solving, verbal and written communication skills.
• Knowledge of project management tools and methodologies.
• Ability to work independently, within a team environment and with multiple priorities.
• Proficient in current industry standard PC applications and systems (e.g., Access, Excel and Word).
• Ability to work closely with the technical support team in understanding and resolving systems issues.
• Ability to develop, implement, and monitor policies, procedures, and customer service alerts.
• Support vendor in achieving performance management, KPIs and SLAs.
• Onboard and train vendor leaders or vendor trainer, as needed.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:
• Health care experience
• Three or more years experience in related field

Education/Certifications – Include: Bachelors degree in related field required.

Interested candidates email your resume to chandra@amtexenterprises.com & shabu@amtexenterprises.com

To apply for this job email your details to alex@amtexenterprises.com