Desktop Support Specialist / Technician.

Job Title: Desktop Support Specialist / Technician.
Location: 100% onsite in Bethlehem PA
Rate: $18/hr on W2
Duration: This is a 6-12 month contract opportunity

Schedule: Thursday through Sunday or Friday through Monday, evening shift (1 pm to 11 pm and 2 pm to 12 am on Saturdays).

Must have experience with desktop support, windows upgrades/installs, diagnosing problems, etc.

As a Desktop Support Technician you will be responsible for assisting with troubleshooting software and hardware problems.

Job Description
We are looking for a Desktop Support Technician to assist with troubleshooting software and hardware problems. This position will be full-time and onsite in Bethlehem, PA, and is a 6-12 month contract.

What You’ll Do:
• Test new technologies prior to deployment
• Install and upgrade desktop operating systems including network connectivity, standard applications, and associated peripherals
• Troubleshoot software/hardware problems through debugging, testing, and vendor assistance
• Provide recommendations regarding software/hardware changes to correct problems
• Update virus protection programs and the client PC’s operating systems
• Troubleshoot diagnoses and identifies failing/failed components through the use of testing procedures and diagnostic software
• Research, resolve, and recommend solutions to complex, technically orientated-user problems
• Communicate resolution to appropriate IS staff and system users
• Assist with defining policies and procedures and work to improve the call handling and resolution process
• Instruct system users on basic application and personal productivity software functions in an informal setting
• Log problem calls and resolutions
• Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same
• Manage staff and organize department functions in accordance with company guidelines
• Delegate tasks and department assignments or projects, meeting deadlines related to those assignments
• Direct others in the completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed, or reviewed
• Arrange a timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments
• Work on an actual project or service to help achieve the objectives of the department
• Evaluate information to render an opinion or act based on that information that will impact the department or function
• Focus on achieving the goals or objectives of the department
• Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality
• Develop a working knowledge of all PGCB rules, regulations, and Internal Controls applicable to your position
• Must read and understand the client’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons
• Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third-party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements

What You’ll Need:

• Must have proficiency in the following software systems Windows 10 and MS Office
• Must demonstrate analytical skills and ability to solve complex technical problems with little or no assistance
• Minimum three (3) years of general PC and network troubleshooting required

• Ability to perform duties under minimal supervision
• Excellent oral and written communication skills
• Exceptional organizational skills with the ability to handle multiple, high-priority projects with a keen attention to detail
• Strong interpersonal, analytical, and problem-solving abilities
• Ability to work with others, communicate well, receive direction; review your own work
• Maintain a positive attitude toward work and interface with guests in a friendly and polite manner
• Ability to address stressful situations with clients with dignity and the utmost tact and politeness
• Must be able to work with others, communicate well, and receive direction when needed to achieve department goals and objectives

Interested candidates email your resume to &


To apply for this job email your details to