Infrastructure Engineer

Job Title: Infrastructure Engineer
Duration: 8+ months – Contract to Hire
Rate: On Vendor W2
Position Logistics: Hybrid 2-3 days in office
• Phoenix AZ- Primary
• Pittsburgh PA or Birmingham AL- Secondary

Mandatory Skills in Beeline: 3-6 years
• IPC or Verint Call Recording systems
• Proficient in system troubleshooting and problem resolution.
• Strong understanding of telecommunication and VoIP systems

Reason for open position:
• Additional needs as the org just took over this application

Key responsibilities:
• Serve as Lead Engineer, responsible for operational oversight, maintenance, and administration of IPC and Verint Call Recording systems, and ensuring redundancy, fault tolerance, and data integrity are fully operational.
• Lead system upgrades and migrations.
• Demonstrate mastery in troubleshooting and resolving technical issues related to Verint solutions, provide expert-level guidance to other team members, and serve as escalation point for peers, traders, and external business units.
• Lead collaborative working sessions with cross-functional teams to improve system performance.
• Independently perform routine system checks to ensure peak performance in the environment.
• Through extensive prior experience, identify deficiencies in environment configuration and make recommendations to management for design and architecture improvements to further system reliability.
• Develop, implement, and document best practices for system maintenance and operation.

Must have technical skills/experience:
• IPC or Verint Call Recording systems
• Proficient in system troubleshooting and problem resolution.
• Strong understanding of telecommunication and VoIP systems.

Flex Skills:
• Call Center environment

Soft skills that would make a candidate successful in this role:
• Strong communication and interpersonal skills, a high degree of professionalism when working with executives and business leads, and the ability to work in a team.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and the ability to handle multiple tasks simultaneously

Degrees or certifications for the candidate to be successful:
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Relevant certifications in Verint and/or other call recording solutions and call center technologies.
• 3-6 years of experience

Interview:
• Phone; manager/ peer manager
• Video; technical round with team

Interested candidates send your alex@amtexenterprises.com & shabu@amtexenterprises.com