Senior Solutions Architect (ServiceNow)

Title: Senior Solutions Architect (ServiceNow)
Rate: $85/hr on Vendor W2
Duration: 3-4+ Months- Contract to Hire
Position Location: Hybrid; 1-2 days a week onsite
• Pittsburgh, PA (Preferred)
• Phoenix, AZ (Must support EST)
• Cleveland, OH

Describe the function your group supports from an LOB perspective:

• IT Service Management team – ServiceNow
o Running the platform
o Asset management
o Configuration management

Describe the role and the key responsibilities in order of which they will be doing day 1 and frequently followed by those they will be doing as the project/work progresses:
o Maintain a technical governance program — help spearhead that
o Demands in for ServiceNow — Analyze and figure out the best solution fit for it, if any.
o ServiceNow – Solutions Architect
o Creating Architecture and helping the team understand,

Describe the must have technical skills/experience (ask for alternative/tool/version) of the position in priority order:
• Industry and project experience of 5+ years with ServiceNow in a solutions/platform architect role
• Good understanding of ServiceNow (On-prem) architecture / infrastructure concepts.
• Experience on the ServiceNow platform including Integration Hub and Mid Server.
• Establish and manage a technical governance program.
• Ensure the instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Facilitating workshops or meetings to gather requirements, presenting, and validating solutions and test the interpretation of the customer’s needs.
• Demonstrate solid insights in designing ServiceNow solutions.
• Demonstrate strong experience working with ServiceNow platform (e.g., ITSM, CSM, ITOM, GRC, SecOps).
• Thorough knowledge on workflows, tables, encryptions, UI, Agent workspace, Virtual Agent, flow designer and integration hub.
• Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modelling.

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