Senior Voice Engineer

Job Title: Senior Voice Engineer
Rate: $50-55/hr on Vendor W2
Duration: 6+ Months
Location: Pittsburgh, PA – Please look within a 2 hour drive from downtown Pittsburgh. I won’t consider anyone further. Cities to look at would be Erie, Cleveland, parts of WV

The Senior Voice Engineer will be responsible for the design, implementation, and ongoing management of the global voice system. This includes overseeing two Cisco Call Manager clusters, Cisco Emergency Responder, and Unity voicemail systems.

The role ensures maximum uptime for the voice system, ensuring reliability and performance for end users (customers). The Senior Voice Engineer will focus on secure system architecture and configuration, adhering to vendor best practices. The ideal candidate will demonstrate strong customer service skills and collaborate closely with LAN and WAN teams to optimize VOIP system performance. They will work with vendors to resolve tickets in a timely manner.

Key Responsibilities:

• Provide high-level support for voice system issues, collaborating with tier 1 technicians to troubleshoot and resolve tickets.
• Follow change management procedures to minimize production outages.
• Monitor VOIP systems proactively to identify and resolve issues before they affect users, implementing and maintaining a disaster recovery (DR) plan.
• Manage and participate in projects, ensuring timely completion.

Required Skills:

• In-depth knowledge of Cisco voice products.
• 5+ years of experience in designing, implementing, and troubleshooting Cisco Call Manager systems.
• 5+ years of experience working with Cisco Voice Gateways, Analog routers, CUBEs, and other SBCs.
• Experience with SIP trunking and working with third-party service providers.
• Strong communication skills.
• Ability to work independently and collaborate with various IT teams.
• Experience mentoring and guiding lower-tier technicians.
• Ability to create Bills of Materials (BOM) for replacement equipment.
• Proficiency in creating and maintaining Microsoft Visio diagrams for network layouts, call flows, and Auto Attendants.
• Strong time management skills.
• Willingness to work off-hours for system upgrades and maintenance.

Education:
• Bachelor’s degree required.
• CCNP Collaboration certification preferred.
• 5+ years of experience in designing and implementing Cisco voice environments.

Interested candidates email your resume to alex@amtexenterprises.com & shabu@amtexenterprises.com

To apply for this job email your details to alex@amtexenterprises.com