Unified Communications Analyst

Job Title: Unified Communications Analyst
Duration: 3+ Months – C2H
Rate: $32/hr on Vendor W2- MAX
LOCATION DETAILS:
• Hybrid; candidates must be local to San Diego
o In office 3 days per week (can choose which days)
• Office Address: 5898 Copley Drive, San Diego, California, 92111

ABOUT THE ROLE:

Position Summary:
The UC Analyst, working in parallel with the Telecom Engineer, supports the organization by providing a mix of Telecom and Network support. With the help of the UC team, the UC Analyst will make sure that the business needs and internal needs are met promptly.

Essential Functions:
• Responsible for supporting healthy inter-departmental relationships and communications between UC team and other departments within the company.
• Responsible for supporting IT for issues with UC systems including but not limited to, Phones, UCCS, USaaS, CCCX, network, firewall, and others.
• Routine call analysis reporting. Verify that calls are made, and no issues are seen during the normal business day.
• Support of call reporting and use of the UCCX (Call Center) at the home office. Verify reporting is running, and systems are operational.
• Support VC systems within the client’s business.
• Troubleshoot UC systems.
• Support (Help Desk) ticket processing under SLA.
• Functions as first level escalation in support of ticket resolution.
• Formulates telecom billing and/or bill processing requirements and procedures for processing and communicating data and other information.
• Prepare cost and time estimates for the installation, implementation, and operation of new equipment.
• Coordinate the installation and implementation of UC equipment and software features to include standard protocols for voice and data.
• Test the hardware/software of new UC system.
• Instruct end-user personnel on the application and capabilities of the UC system.
• Participate in the planning and design of end-user training programs and schedules.
• Monitors the operations of the system and services of vendors.
• Perform other duties as assigned by management.

Qualifications:
• 1+ year of UC experience in a fast-paced environment.
• 1+ year of successful support of business initiatives.
• The UC analyst must be an effective communicator and self-motivated.
• The position entails a variety of duties which may often change, requiring the ability to think logically/use step-by-step procedures to analyze/solve problems.
• Must be capable of following processes and procedures reliably and accurately.
• Work within precise limits or standards of accuracy.
• Must have documented understanding of computer equipment and links for voice, text, image, data, and video transmission.
• Must have the ability to work cross-functionally in a virtual organization while interacting with multiple organizational business units

Interested candidates email your resume to alex@amtexenterprises.com & shabu@amtexenterprises.com

 

To apply for this job email your details to alex@amtexenterprises.com