Senior ServiceNow Developer

Job Title : Senior ServiceNow Developer
Duration: 6+ Months
Rate: Market Rate, Need to be on Amtex W2
Location: Onsite 5 days – Tempe, AZ

ABOUT THE ROLE:

What You’ll Be Doing:

• Collaborate with stakeholders to design scalable ServiceNow solutions across ITSM, CSM, ITOM, FSM and Asset Management (HAM/SAM).
• Configure and enhance core ITSM processes — incident, change, problem, and request management.
• Design and implement Customer Service Management (CSM) solutions, including case management, the Configurable / CSM Workspace, account and contact data models, and omni-channel intake across email, chat, portal, and phone.
• Design and build end-to-end Field Service Management solutions — Work Orders, Work Order Tasks, Assignments, Dispatching, Scheduling, Skills Management, Planned Maintenance, and Crew Operations.
• Configure Dynamic Scheduling, Optimization Policies, and Territory Planning, and extend the Agent Mobile App (online/offline) for field technicians.
• Build and maintain Service Catalog content — catalog items, record producers, order guides, variable sets, client scripts, and UI policies.
• Develop self-service experiences on Service Portal and Employee Center / Employee Center Pro — widgets, pages, themes, content publishing, and unified navigation.
• Design Virtual Agent conversational experiences — topics, NLU, and topic flows — for catalog and case/incident deflection across web, mobile, and messaging channels.
• Automate processes with Flow Designer (flows, subflows, and custom actions) and orchestrate cross-system integration through Integration Hub spokes.
• Design and build custom scoped applications on the Now Platform / App Engine — tables, business rules, client scripts, UI policies, and ACLs — following scoped-application best practices.
• Develop server-side logic and reusable Script Includes, and build and consume REST and SOAP web services (Scripted REST APIs, Table API, Import Set API) for inbound and outbound integration.
• Deliver ITOM capabilities — Discovery, Service Mapping, Event Management, and CMDB health — including MID Server install, configuration, clustering, and credential/TLS handling.
• Manage Hardware Asset Management (HAM) across the full lifecycle (procurement to retirement), including model normalization and reconciliation of assets to CMDB CIs, and support software asset and license compliance.
• Translate business needs into functional and technical designs aligned with ITIL and enterprise standards.
• Own release management across instances — update sets and the Application Repository for code promotion, instance cloning (clone profiles, data preservers), and upgrades/patching with skip-list remediation and regression testing.
• Partner with QA, DevOps, and support teams to troubleshoot issues and improve platform performance.
• Document solution architectures and create user guides and training for business and technical users.
• Perform core platform administration — users, groups, roles, ACLs, system properties, scheduled jobs, plugin activation, and instance health — across all environments.
• Champion development best practices (coding standards, peer review, performance-conscious scripting, out-of-the-box-first design) and uphold platform governance and access controls.

What You Should Have:

• 8+ years of hands-on ServiceNow development, architecture, and delivery across ITSM, CSM, FSM, ITOM, and HAM — including scoped application development and AI-enabled workflows — aligned with ITIL practices.
• Certified ServiceNow professional: CSA, CAD, CIS-ITSM, CIS-CSM. (Must have)
• Practical experience configuring FSM for dispatching, scheduling, and mobile workforce automation.
• Strong server-side and integration development — Script Includes, Business Rules, GlideRecord, Flow Designer, Integration Hub/spokes, and REST/SOAP and Scripted REST APIs (Table, Import Set).
• Experience designing Virtual Agent conversational flows (topics and NLU) and applying AI / Now Assist to automate service operations.
• Able to lead solution design workshops, translate requirements into scalable architectures, and manage the full SDLC in Agile delivery.
• Expertise in ITOM — Discovery and CMDB design — for operational visibility and service health.
• Strong understanding of CSDM, data modeling, and platform performance optimization.
• Hands-on CSM implementation, including case management, the CSM/Configurable Workspace, and account and contact data models.
• Proficiency building Service Catalog content and developing Service Portal and Employee Center experiences.
• Demonstrated experience developing custom scoped applications on App Engine.
• Practical experience with MID Server setup, clustering, and troubleshooting, plus core platform administration; CIS-Discovery or CIS-Hardware Asset Management certification a plus.
• Hands-on application lifecycle management: update sets and the Application Repository, instance cloning, and platform upgrade/patch cycles with skip-list remediation.
• Solid Hardware Asset Management (HAM) experience, including lifecycle tracking, reconciliation, and procurement integration.

Interested candidates send your resume to alex@amtexenterprises.com