Senior Network Engineer

Job Title: Senior Network Engineer
Rate: $80 – $90K
Location Details: Onsite Mon-Friday work from home every other Friday-in Palm Beach, County
Visa: USC, GC

Duties and Responsibilities

• Oversight of Helpdesk Operations: should oversee the helpdesk team to ensure they provide timely and effective support to all users. This includes providing directions to help manage the ticketing system, setting service level agreements, and ensuring user satisfaction.
• Cybersecurity Management: develop and enforce policies and procedures to protect the organization’s ITS infrastructure from cyber threats. This includes regular security audits, employee training on security best practices, and incident response planning.
• Disaster Recovery Planning: The Director should establish and maintain a disaster recovery plan to ensure IT services can be quickly restored during a system failure, data loss, or other emergencies. This involves regular testing and updating the plan to address new threats and changes in the ITS environment.
• Strategic ITS Planning: Beyond day-to-day operations, should contribute to the organization’s strategic planning by aligning ITS initiatives with business goals, exploring new technologies to enhance productivity, and planning for future ITS infrastructure needs.
• Training: should lead and mentor a team of ITS professionals, providing guidance and support to ensure high-quality service delivery.
• Staff Development: should foster a culture of continuous improvement, innovation, and customer service excellence within the ITS department.
• Collaboration: should collaborate with other departments to integrate ITS solutions that enhance operational efficiency and drive business outcomes.
• Project Management: should oversee the management of ITS projects, ensuring they are delivered on time and within scope and budget.
• Vendor Management: should manage vendor relationships and negotiate contracts to procure technology solutions and services.
• Policy Creation: should develop, implement, and manage ITS plans and policies in support of business needs
• Emerging Technologies: should stay abreast of emerging technology trends and assess their potential impact on the organization.

Requirements and Qualifications
• Strong understanding of ITS infrastructure, systems integration, and project management
• Excellent communication, leadership, and interpersonal skills.
• Ability to foster a collaborative team environment and drive results.
• Evidence of continuing education, such as certifications, is a plus
• Minimum eight years’ experience in the technology field, including five continued years in management
• Excellent project management, communication, and interpersonal skills

Performance Metrics:
• Service Level Agreements (SLAs) Compliance: Measure the percentage of IT services delivered within the agreed-upon timeframes outlined in SLAs. This reflects the ITS department’s commitment to service management and customer satisfaction.
• Project Delivery Metrics: Track ITS projects’ on-time delivery, budget adherence, and scope management. This ensures that IT initiatives align with organizational strategies and are executed efficiently.
• Customer Satisfaction Scores: Regularly survey internal and external customers to gauge satisfaction with IT services. This can include helpdesk support responsiveness and resolution effectiveness.
• Data Governance and Integrity: Implement metrics around data quality, clarity of data ownership, and data changes to build trust in organizational data. This aligns with the role of data governance in supporting business users and data-driven insights.
• Operational Efficiency: Evaluate the ITS department’s ability to streamline processes, reduce downtimes, and improve overall operational efficiency.
• Innovation and Improvement Initiatives: Track the number of new systems or processes implemented that lead to measurable improvements in service delivery or cost savings.
• Security and Compliance: Ensure that ITS systems and data are secure and compliant with relevant regulations and standards. Metrics can include the number of security incidents resolved and compliance audit results. A disaster recovery must be in place and periodically audited to ensure scalability and up-to-date security metrics

Interested candidates email your resume to chandra@amtexenterprises.com